FAQs

1. Can I buy Saree with unstitched blouse?

Yes, you can buy an unstitched blouse by not selecting the Stitched Blouse option under Customization. However, you can select other tailoring options if you wish.

2. Do the shipping charges vary from country to country?

Yes, for some products, shipping charges vary from country to country. You will get the exact shipping price when you check out from the cart.

3. Is the shipping charge calculated based on the weight of the package?

The shipping charges are calculated based on the number of products in your order. You can view the shipping cost in your cart when you purchase the products.

4. Can I track the package once you ship it from India?

Yes, you will receive an email with the Airway Bill number of the courier once it is shipped. Additionally, you can check the status of your product by logging into your account and track it with the respective courier.

5. What are your shipping charges for deliveries inside India?

Delivery within India is free of cost. However, if there is a change, it can be verified in the shipping policy link below.

6. Can you deliver to any country in the world?

7. What is the procedure to return a product if I don't like it?

Please report the return to us within 24 hours of receiving the product. You may email us or call us to inform us. Check out our RETURN POLICY for more details.

8. Can I return a salwar kameez or a lehenga that's stitched to my measurements?

9. I bought a saree with blouse stitched, can I return it or exchange it?

Returns would not be accepted for custom made / stitched clothing, including sarees where the blouse is stitched, readymade stitched sarees, or sarees stitched with custom blouse. However, we would accept returns only if the products are unstitched and in their original conditions.

10. Will I get a full refund if I return the product?

The value of the refund varies from one case to another and is at the sole discretion of the operations.

11. Are there any charges for refunds if I return an item?

There is an admin credit card commission cost of 10% of the final order value (5% while accepting and 5% while refunding) or 10 USD depending on the order size. We will not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at the time of receiving the goods.

12. Can I pay using my Debit card?

13. How do I know that you have received my payments?

You will receive an email confirmation that we have received your payments along with your order number.

14. I have transferred money through Western Union, what do I do next?

Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order once we receive the payments from Western Union.

15. My card is declined, What should I do?

Please recheck if you have entered your card details correctly. If so, please contact your banks and explain that you are trying to purchase from an online store. Your banks might block your cards for security reasons.

16. Can I pay using 2 different cards for one order?

17. Can I pay using bank transfer? Where do I get details of your bank account?

Yes, you can pay through bank transfer. Send us an email at shreemastore@gmail.com with the product code for bank transfer, and once we receive your email, we'll send you our Bank Account Details.

18. I do not have a Paypal account, Can I still transfer money to your account?

19. What is billing address?

The address where you receive your card statements is called the billing address.

20. What is shipping address?

The address where you would like to deliver the goods is called the shipping address.

21. Can billing address and shipping address be different?

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